T.O.P-T.I.E.R is an acronym for "Team/Office/Patron - This Is Everyone's Responsibility Communication". The premise is a pyramid of communication. The Team, at the bottom, support the Office environment, in the middle), to give the ideal Patron (client / patient) experience, at the top.
Want a happier office environment, one where clients tell their friends about their amazing experience which increases the overall value of their visit? T.O.P-T.I.E.R helps you understand how to create amazing communication skills that produce a happier office environment. This engaging and interactive seminar breaks down the barriers, thereby allowing everyone to be valued and heard!
Some of the topics we cover in this presentation include: